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Community Rehabilitation Case Management Services (CRCMS)

Long Term Case Management, Nursing Home Outreach, and Medicaid Waiver Support Coordination - "Matching Consumer Needs with Community Services"

The mission of CRCMS is to assist individuals with severe physical and sensory disabilities to build a quality of life of their choosing through self-direction, support, and community resources.

The DARS Community Rehabilitation Case Management Services (CRCMS) Program assists people with severe physical and sensory disabilities to build a quality of life of their choosing through self-direction, support, and community resources. The CRCMS Program seeks to eliminate, reduce, or prevent economic and personal dependency. CRCMS Rehabilitation Specialists match an individual's rehabilitative needs with appropriate services and supports in the community.

CRCMS Rehabilitation Specialists provide specialized services to eligible individuals who need long-term case management services; including residents of skilled nursing facilities through a Nursing Home Outreach Services through an agreement with the Department of Behavioral Health and Development Services (DBHDS). CRCMS also provides Support Coordination Services through the Virginia Developmental Disabilities Medicaid Waiver program administered by the Virginia Department of Medical Assistance Services (DMAS).

Individuals with physical and sensory disabilities are often challenged by a complicated service delivery system as they seek assistance in meeting their needs. CRCMS Rehabilitation Specialists work collaboratively to plan services and build community supports to enhance an individual's quality of life, independence, and employment.


  • Assistive Technology
  • Education
  • Financial and Legal Support
  • Housing
  • Independent Living Services
  • Individual/Family Counseling
  • Job Training/Placement
  • Medical Treatment/Services
  • Social/Recreation/Leisure Opportunities
  • Respite/Day Services
  • Support Groups
  • Transportation
  • Other services as needed


Individuals are eligible to apply for services through the DRS Community Rehabilitation Program (CRCMS) if they have a physical or sensory disability, require a special combination of life long or extended duration services, and their disability results in substantial limitations in three or more of the following life areas:

  • Communication
  • Economic Sufficiency
  • Independent Living
  • Learning
  • Mobility
  • Self-Care
  • Self-Direction

Priority Levels

All individuals considered for services through CRCMS must meet disability and financial criteria, whether it is for long-term rehabilitation case management services; nursing home outreach services; or Medicaid Waiver services. In addition, the following criteria will be used to assess the Priority Level of each applicant:

Priority I
Individual is in danger of being placed in a psychiatric facility, nursing home, or other institutionalized setting and/or is approved for short-term services through the DRS Brain Injury and Spinal Cord Injury Services (BIDS) Fund.

Priority II
Individual has no support service system in place and is not receiving service coordination services through any agency or organization.

Priority III
Individual has an identified need for case management that will improve overall quality of life and access to needed supports and services.

Priority IV
Individuals who meet program eligibility requirements will be considered in order of application.

In all Priority Levels, preference will be given to public safety officers and military veterans disabled in the line of duty.


Community Rehabilitation Case Management Services are provided at no cost to individuals who meet disability and financial eligibility.


Richmond-Central Office
8004 Franklin Farms Drive
Voice (804) 662-7000; TTY (800) 464-9950

2930 W. Broad Street, Suite 15
Voice/TTY (804) 367-9881; (804) 367-9883

468 East Main Street
Voice/TTY (540) 676-5524

70 East First Street
Voice/TTY (540) 381-7129

P.O. Box 1500-433
Voice/TTY (540) 332-7485

511 Westwood Office Park
Voice/TTY (804) 662-7107

303 Butler Farm Road, Suite 105
Voice (757) 865-3116

2250 Murrell Road, Suite F
Voice (434) 947-6721

3248 Academy Avenue, Suite 22-26
Voice/TTY (757) 686-5014

For further information regarding Community Rehabilitation Case Management Services (CRCMS) or any of the programs or services provided,
contact Carolyn Turner, Manager, Community Rehabilitation Case Management Services, 804-662-7107 or 1-800-552-5019 or email Carolyn.Turner@drs.virginia.gov.

Agency Expenditures
DARS Virginia Performs
WWRC Virginia Performs
eVA Transparency in Procurement
DARS Organization Chart
Virginia 2-1-1

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